It is the level of customer service provided by a business which dictates whether we come back to buy more or vow never to return. I recently had an experience which is a perfect example of this:


My partner and I decided to check out a new caf? which is marketing itself on the quality of its food and drink. As we walked through the door we noticed that the opening hours indicated the place should have closed half an hour before. My partner asked a waitress if they were about to close. She looked confused and said she would have to ask her colleague. A few minutes later her colleague rushed past us without acknowledgement and began banging about with the coffee machine. After a few moments Milan Lucic Youth Jersey , when she had neither spoken nor looked at us, we took our leave, despite having made a special trip to get there. Do you think we are likely to return?


The International Customer Service Institute polled 20,000 people who had chosen not to go back to a business. 32% had not returned for a wide variety of reasons ranging from moving from the area to preferring a competitor.


A massive 68% Darnell Nurse Youth Jersey , however, had decided to take their custom elsewhere simply because of the indifference of an employee they had dealt with. Just one negative contact can send your customers elsewhere, never to return.


A high level of customer service is essential to ensure both the long-term health and reputation of your business and your own job satisfaction. In my article ?Customer Service ? the Best Way to Deal with Customers? I look at the choices we have in our daily encounters with our customers and clients.


Identify Reliable Removals Companies Family Articles | February 27, 2013
Moving house is often an exciting time Tobias Rieder Youth Jersey , filled with the promise of a more suitable property, perhaps located more favourably with respect to work or school. Unfortunately, switching residences almost inevitably causes enormous upheavals in domestic routine and can make life chaotic if not planned extremely carefully. To ensure the process goes as smoothly as possible, forward planning is a crucial requirement.




Even before you have a definite moving date Ryan Strome Youth Jersey , it makes sense to shop around for the best removals company. Most firms will normally provide quotes which are valid for a few weeks, so you can budget with confidence. Many removals firms will pack for you as well as transporting your property, which means you don't have to purchase packing materials or spend hours putting things in boxes. A good removals company will be happy to take time to answer your queries and customise their service to meet your needs, so don't be afraid to contact them with a list of requirements and questions. Always check what insurance the removals company has in case your items get damaged. If you have particularly awkward pieces of furniture Adam Larsson Youth Jersey , some companies will make an initial visit to check the articles will fit through existing doors.

Once you know that the move is imminent, there are plenty of things you can do in advance of the moving date. Start using up the contents of your freezer to avoid wastage, leaving just a few quick and nutritious microwavable options for the few days prior to the move. Unless your removals company are going to do this for you, pack any non-essentials in advance Kris Russell Youth Jersey , including gardening tools and the contents of the attic. Use the prospective move as a catalyst to de-clutter by selling or throwing out unused items.

Make a list of organisations which will need to know that you are moving house and when they need to be notified. These may well include utility companies, insurers, your bank, your employer Wayne Gretzky Youth Jersey , TV licensing and the Council Tax department. Remember to make use of the Royal Mail?s re-direction service if necessary. It is worth ensuring that key personal documents such as passports, driving licences and insurance paperwork are all together and in one secure location.

Changing location can be frustrating and worrying, but by taking time to plan your move and choosing a reputable and reliable removals company, you increase the potential for a stress-free relocation process which will see you quickly settled in to your new home.




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